How to Create a Bug Report for the Surge Theme

Overview:

Reporting bugs helps us identify and fix issues quickly, ensuring the Surge theme works seamlessly for everyone. This guide will walk you through creating a detailed and effective bug report in the Conversion Rate Academy community.

Steps to Submit a Surge Theme Bug Report

1. Navigate to the Surge Discussion Forum

   • Log in to your CRA account.

   • Go to Community > SURGE.

   • Here, you’ll find sections like Suggestions and Bug Reporting.
     

2. Select the Bug Reporting Section

   • Click on Bug Reporting to view existing reports.

   • This helps avoid duplicate submissions and allows you to see if your issue has already been reported.

   • If your bug relates to a sub-feature, you can check any Sub-forums under Bug Reporting.

3. Click “Post Thread”

   • Press the Post thread button on the top right of the page.

   • This will open a new bug report form.
     

4. Fill in the Bug Report Details
   Include the following information to help us reproduce and fix the issue quickly:

   • Title: A short, descriptive summary of the problem (e.g., “Sticky Mobile Add-to-Cart Button Not Displaying”).

   • Description:

     • Steps to reproduce the issue.

     • Expected outcome vs. actual outcome.

     • Screenshots or screen recordings (if possible).

   • Environment:

     • Browser and version.

     • Device type (desktop, mobile, tablet).

     • Surge theme version.

5. Add Any Relevant Tags or Labels

   • Use tags like bug, mobile, desktop, or feature if available.

   • This helps our team prioritize and categorize reports efficiently.

6. Submit Your Bug Report

   • Review all the information you’ve provided.

   • Click Submit or Post Thread to send your bug report.

Tips for a Useful Bug Report

• Be as detailed as possible — include every step needed to reproduce the issue.

• Attach screenshots or videos to visually demonstrate the problem.

• Check existing bug reports first to avoid duplicates.

• If the bug affects a live store or urgent functionality, mark it clearly in your description.

Need More Help?
If you have any questions about submitting a bug report or using the Surge theme, you can create a support ticket or post directly in the CRA community.